Pridis Cooperation and Interactive Intelligence provides organizations strength

Amsterdam / Nijkerk, September 3, 2010 - Many organizations lack a good overview of their telecom costs and accessibility. Interactive Intelligence has therefore teamed up with Dutch developer Pridis for an integration of CIC with the Florin telecom management suite.

 

The extensive reporting of CIC can thus be complemented by an overview of both the cost of fixed and mobile telephony. And if there is a separate PBX in addition to CIC used for the back office then Florin provides reports on accessibility.

 

With this complete listings, organizations can better steer their cost and accessibility. "Our Customer Interaction Center (CIC) has extensive and concise reports but with the cost aspects of the telecom contracts, we are not direct bezig" says Kim de Boer, Territory Manager Interactive Intelligence. "But that is one aspect where you want an organization to be send. This partnership with our customers Pridis has a lot of advantages. "

Marco Cornet, Pridis account manager, explains: "Many telecom companies are very hidden costs. Besides the fixed lines are often different contracts for mobile, gradually grown into an unwieldy whole. There is no overview of the use and especially on the background: people often routed from fixed to mobile devices and what numbers are most widely used, we can not consolidate contracts? "

Florin shows the cost but can also provide automatic tax by certain projects or departments. It is an integrated environment to support both fixed and mobile communications, integrated with the "-house" information systems such as HR and asset management and is suitable for multi-site and multi-vendor environments.

The integration of CIC and Florin is available today.

About Pridis

Pridis, an independent Dutch company, specializes in the development of telecom management software. Pridis provides various products and services, including software for the mapping of telecom costs and the accessibility and applications for call center scripting and routing. These products may carry as a service (SaaS) are reduced. Pridis has over fifteen years experience and is also run by the experience to quickly and effectively anticipate customer needs. For more information on www.pridis.com

About Interactive

Intelligence Interactive Intelligence Inc.. (Nasdaq: ININ) provides highly innovative software and services for contact centers, IP telephony business and business process automation. The company started in 1994, has over 3,500 customers worldwide, including over 140 in the Netherlands and is positioned in the leaders quadrant in Gartner's 2009 Contact Center Infrastructure, World Wide Magic Quadrant rapport.Interactive Intelligence has over 650 employees and 14 offices. The Benelux office is based in Amsterdam. www.inin.com