Pridis offers as part of the application Florin an objective tool for finding bottlenecks in the accessibility of and within your organization and as a handle for solutions. This refers not only to remove obstacles in the access that the customer experience but also to remove obstacles in the internal accessibility of your employees. As a first step for this call flow depicted with delays, "in busy" situations so visible.

The accessibility of your organization by Florin mapped with a model as shown below. The various arrows represent the telephony traffic that is made visible:

 

<h1>Gespreksmetingen en KPI’s</h1>